1 reviews | Active since Jun 2012
Poor Quality and Service
Poor quality of meal at Nando's Sandton City Item was not prepared as per request. Ordered a veggie burger meal without mayo. When the meal arrived it had mayo and the burger was falling apart. When the order was corrected less chips was brought back with the order, looked as though the chips were removed (probably the chips monster got a hold of it). The chips were half and quarter pieces. Chips were also old. Even the manager mentioned the chips looked old. Food was cold. The potato wedges were very oily, looked brown as though it was fried in really old oil and tasting bad. The garlic roll had very little butter and was dry. Then I get a call a few days later saying they will give me a free dessert. I find that quite lame. It is not about a free dessert it is about acknowledging that the quality and service are both not up to scratch. A free dessert!!! Really Nando's?!
Picture available upon request.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)