Poor quality

Dear Nando’s Customer Care Team,

I am writing to formally raise my dissatisfaction regarding repeated poor service and food quality from Nando’s Westgate and Nando’s Horizon View.

Yesterday, I ordered two full chickens with sides via Uber Eats and specifically requested extra sauce on Lemon & Herb. What I received was extremely disappointing both chickens were completely dry, with no visible sauce at all. Not original sauce, not extra sauce just dry, roasted chicken.

This is not the first time I’ve experienced this issue. On previous occasions:

- I received burnt wedges that were poorly prepared and not properly peeled.
- My Nando’s salad was missing from my order.
- Chicken has repeatedly arrived dry despite selecting and paying for extra sauce.

It is extremely frustrating to spend a significant amount of money on two full chickens and not be able to enjoy the meal. The chicken was so dry that we couldn’t even finish it, and we still have leftovers because it is simply not enjoyable to eat.

I lodged a complaint on your Twitter page immediately, requesting either two properly sauced replacement chickens or a refund. To date, I have received no response, no call back, and no resolution.

This pattern of poor quality and missing items has left me very disappointed. As a loyal customer, I should not have to double-check sauce every time or worry about missing food items when placing an order especially when paying premium prices.

I am requesting a proper resolution to this matter, either in the form of a full refund or replacement, and I would appreciate urgent feedback.

Kind regards,
Jay Molete