JH
Jody H
1 reviews | Active since Apr 2010
14 Sept 2015, 21:15
Poor Food & Customer Service
Myself and three other colleagues purchased strips and rice. <br> <br> All our meals were poor and the rice tasted burnt. The chicken was dry and no sauce. The hot wasnt hot at all and the quality poor. <br> <br> We all felt a little ill afterwards<br> <br> I did mail the customer service line but got some stupid form to fill in. No we didnt go to the Dr nor did we buy medication. <br> <br> Your resolution to complaints is utterly pathetic <br> <br> The food quality is just as bad - whats up nandos, I am a fan but you let us down
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Nando's's replyOfficial
15 Sept 2015, 14:41Hello Defib,
Thank you for taking the time out to raise your concerns on the Hello Peter Website.
Please note that Nandos' treats complaints where their customer have fallen ill with the utmost seriousness. Hence you were sent a questionnaire to complete as we need to determine what exactly transpired. We have received your answers to this and can assure you that this matter will be looked into and will we revert back to you as soon as all investigations have been completed at store level and addressed with our Head Office.
Trust you find this in order.
Kind Regards
Nandos Customer Care.
Thank you for taking the time out to raise your concerns on the Hello Peter Website.
Please note that Nandos' treats complaints where their customer have fallen ill with the utmost seriousness. Hence you were sent a questionnaire to complete as we need to determine what exactly transpired. We have received your answers to this and can assure you that this matter will be looked into and will we revert back to you as soon as all investigations have been completed at store level and addressed with our Head Office.
Trust you find this in order.
Kind Regards
Nandos Customer Care.
Nando's's reply15 Sept 2015, 14:41
Official
Hello Defib,
Thank you for taking the time out to raise your concerns on the Hello Peter Website.
Please note that Nandos' treats complaints where their customer have fallen ill with the utmost seriousness. Hence you were sent a questionnaire to complete as we need to determine what exactly transpired. We have received your answers to this and can assure you that this matter will be looked into and will we revert back to you as soon as all investigations have been completed at store level and addressed with our Head Office.
Trust you find this in order.
Kind Regards
Nandos Customer Care.
Thank you for taking the time out to raise your concerns on the Hello Peter Website.
Please note that Nandos' treats complaints where their customer have fallen ill with the utmost seriousness. Hence you were sent a questionnaire to complete as we need to determine what exactly transpired. We have received your answers to this and can assure you that this matter will be looked into and will we revert back to you as soon as all investigations have been completed at store level and addressed with our Head Office.
Trust you find this in order.
Kind Regards
Nandos Customer Care.