1 reviews | Active since Jan 2019
Poor experience with Nandos Florida. Service cost and non delivery
It is 21:16 on Friday 25 January 2019. I placed my order for a meal at 19:15 and still no delivery or a call to advise if any delays. The money from my account was,however. Promptly deducted from my account the minute my order was placed. I have dialled the numbers online but the call is cut every time I select #2 which is the option they tell u to select to query pending deliveries. None of the agents who answer when selecting any of the options are able to help with queries on pending orders. I am not able to get through to Nando florida on any of the numbers online and even the customer care line doesn't have a number for the branch. Oh and u can log a complaint via the customer care line but they'll get back to u in 24 to 48 hours. In the meantime I placed an order at pizza hut which was delivered in half an hour. Having spoken to more than 4 people we still dont know what happened to the food or if we will get our money back. Will definatly not be ordering nandos again. Is this the new way of ******** people out of the money in the hope that people will just let it slide?
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 10pm (Including public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 10pm (Including public holidays)