Poor customer service at Nandos Eagles Landing!!!!!!
<p> Went to Nandos Eagles Landing last night, there were very few customers as a matter of fact i didnt even wait for a minute to place my order. I was being assisted by a very unfriendly lady named Mapula, I placed my ordr, ordered the full chicken that comes with three sides. I know Nandos foods because i always call for delivery check my number on your system you will see that i love your mild full chicken. Well i placed my order and asked the lady to also give me a bottle of water, she told me that they dont have water at the moment, i then asked for a glass of water since they dont have water to sell to me, her response was "I said we dont have water". I payed for my order and she told me it will take 10min, after 15min i went back to her and asked about my order, she says i must wait a few minutes. I waited, another 15min passed and i went back to her and she pointed at the guy braaing the chicken and said "they are busy with your chicken plz wait" i waited again for a further 5min only to find out that the guy made the chicken and dint cut it, it had to be cut and now im standing at the till very impatient waited for over 35min for my order NO. Mapula gave my bags to another kady to give me, she couldnt even apologise, that lady is the one who apologised to me. When i got home God they didnt give salad dressing for my salad so i had to eat my salad like a goat, and the mild chicken was not mild it was hot, my 5year old daughter couldnt even eat that. Imagine after all that wait i still had to come home to an incomplete order and a hot chicken and still had to cook for my hungry baby. Come on guys this is really unacceptable for a big store like yours. Funny enough i love your chicken and i was really disappointed this time. Im not happy at all!!!!</p>
Dear Name,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)
Dear Name,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)