Poor customer service and Nandos is not bothered.

I submitted a complain on the Nandos link found on the receipt on 28 April 2024 and haven't received feedback to this day.

The cry was about the store offering me a skinny corn, when I expressed my dissatisfaction, I was advised that it was the only one left and asked if I'll take it or if it should be resold.

I have the me time meal quite often and I only have it with the hot corn. I know the average size of the corn and what I was served was unacceptable. The manager was asked to intervene however she showed absolutely no interest to the point we're I chose not to discuss the matter any further. Her attitude didn't know any care whatsoever and that reflected as someone who has little to no interest in customer service and in improving my experience. I made sure to mention that she doesn't look interested and that I won't bother explaining what transpired.

My hope was on the customer survey on the receipt however that too fell on deaf ears. Is this a standard culture of Nandos? Do you generally not care about customer experience in your restaurants?