Poor customer service

So I made the mistake of burning supper and since it was too late for anyone to deliver, called the nandos order number and was told food would be ready by 8:05pm.My husband, tired from work, was already reluctant to drive there but went anyway got there by 7:55pm and was told they don't have my order.Received a call while on the line with him from nandos call centre to say I needed to change an item because they didn't have that particular item in stock.I told the person calling from the call centre that my husband was already at the selected branch to collect and was told they do not have my order, to which they rep**** that the order had not been put through as yet due to the 1 item being out of stock.I was extremely unhappy with this as it took them at least 20 minutes to advise me on this and in the meantime my husband arrived to collect an order in my name which did not exist due to the fact that the person at the call centre did not even put my order in.Will not be ordering from Nandos again anytime soon.Really dissatisfied with the kind of service they have given me.