1 reviews | Active since Nov 2021
Poor customer service
Hi There
I would like to report a bad experience I had in Nandos Silverton. Yesterday around 6pm I went there to purchase dinner. Made my order and left to pick up my wife in the nearby center. When I return to fetch my order I set in the collection area as there was no one at the collections table.. as I sat an Uber guy came and a later in a Red staff shirt and work glasses, approached the Uber guy to help him and I told up after him as there was a lot of orders on the table and I wanted to check if any of them was mine. The lady did not acknowledge me or look at me, she slowly closed the order guys order and handed it to him then turned her back on me looked at the order screen. I was annoyed and she saw me standing there with me slip out and she still turned her back on me, I called her and she reluctantly turned and looked at me, did not greet me or anything just looked at me took my order and went to the order table and lord behold my order was on the table.. I asked why she did not acknowledge me or help me as she saw me standing there visibly looking for assistance. She gave me my order did not apologize for her attitude and behavior. I left the store and called to talk to the manager and I got hold of Anton who was the manager on duty. I explained my ordeal and though he apologized he failed to take my number or Name as I expressed me need for her to call me and apologize for her behavior. Please can you help this is rather disappointing to have someone so disrespectful at your service desk.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team