1 reviews | Active since Oct 2015
Poor customer service
My friends and I visited Nandos Midlands mall on Friday 2 October.we placed our orders and sat as we wanted to eat in. We was told that our meals will take 8-10mins.however we sat for 30 mins before 1 meal arrived.we queried about the other 2an was told that it was on its way.my friends waited 15 mins before another meal arrived after we requested a breast with the wing they sent a dry piece with no wing.we told the waiter it was incorrect an to please change it.instead of changing the chicken they added the small wing piece on the same plate from god knows were they picked it an put it burnt.we spoke to the manager in charge that day but she also just wanted to get rid of us she just took the plate an gave us a new one.firstly NANDOS MIDLANDS MALL IS ONE OF THE WORSE NANDOS TO GO TO EVA THEY STAFF ATTITUDE IS DISGUSTING AND SO IS THE MANAGERS.This is not my first problem I've had wit them.there were times were we just left out meal with no refund because of poor disgusting food served to us.the management team doesn't even try to make you feel better after there poor service.i really would neva recommend any one there honestly they just there to make money and not give service.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***