1 reviews | Active since Apr 2011
Poor customer service
I placed an order over the telephone in order to fast track the process, I arrive at the shop, Nando Rooihuiskraal to find my order not ready and only getting packed when I ask for it over 20mins later. When I get the order its wrong one item is missing and I have to pay additional for that iterm. The store manager is called to attend to my problem and he couldn't be bothered by knows who is at fault. Clearly this happens often. Just as I thought my issue was resolved parts of the order that were correct have now been given to another customer who didnt even order that item. Talk about a total waste of my time. I will never buy at that shop again. Customer service is next to nothing.
Dear Mpho
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9 am – 10 pm (including public holidays)
Best regards,
Dear Mpho
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9 am – 10 pm (including public holidays)
Best regards,