1 reviews | Active since Mar 2018
Poor customer service
I have been a loyal and regular customer to Nandos Chatsworth since inception. From December 2017 I have noticed a gradual decline in customer service. I have had some bad experiences where my family and I had to wait almost 50 minutes before receiving our meals. I also saw other frustrated customers cancel their orders and take a refund and go elsewhere. My last visit was disgusting where I received 4 stale and smelly rolls and slapdash meals. That was my last meal at Nandos. Today I heard that my son placed an order for delivery on behalf of his granny only to hear that delivery is done after 12. Also your prices have drastically increased and your portions have decreased. I am sure by now you would have seen a gradual decline in sales. If you guys don't up your game, then expect more comments from other customers.
Really dissatisfied.
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Nando's Customer Care Team
Best regards,
Nando’s prides itself in providing its customers with the very best experience when it comes to munching its delectable PERi-PERi chicken.
Nando’s encourages its customers to voice their concerns and appreciate the feedback it receives through channels such as the Hello Peter website. Any comments received, both good and bad, give Nando’s the opportunity to improve the quality of its service so that it meets both Nando’s high standards and its customers’ expectations.
All feedback is directed to the relevant team who respond to the customer concerned in two shakes of a chicken’s tail.
Nando's Customer Care Team
Best regards,