1 reviews | Active since Dec 2017
Poor customer service.
Imagine going on a normal date night at the Nandos Franchise in grandwest after a long day of hard work, all to receive pathetic service from waitresses with attitudes bigger than their hair nets. First the food takes extremely long to arrive at our table, then it’s still cold and the worst part was that the receipt of payment was laying in the plate on the chicken soaked in sauce. No apology provided whatsoever. Then the drink order was wrong and when I told the waitress that I ordered a bottle instead of a can, she said “well you only paid for a can” then I asked what the payment difference would be cause I would like a bottle instead. Mid sentence the waitress very rudely walked away. I mean I am a paying customer after all. RIDICULOUS SERVICE. I have never been more disappointed in a Nandos franchise and considering they’re my favorite food place.
Dear Faatimah,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)
Dear Faatimah,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (Including public holidays)