1 reviews | Active since Nov 2014
Poor Customer Service
What a way to start my day. Went to Nandos to buy food as i was hungry. We got to the drive through and was told by Evon to order and pay on the second window when we got to the second window there was no one so I went to the third window. At the 3rd window we were told that we cannot order that we needed to go back around the drive through and I than explained why I came to the 3rd window, I mean why send me to the 2nd window if there is no one there? I than asked to see the manager who did not care or apologize for the actions of her staff members. she told us to wait for her in one of the parking bays so that she can take our orders however she took literally 30 mins to come to us. i am very disappointed at how this matter was handled. All we needed was our concerns to be heard and an apology which we only received when we said we will complain. Hope others will not receive the treatment we got. 17 May 2015<br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br> <br>
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)