1 reviews | Active since Apr 2015
Poor Customer Service
We arrived at the restaurant and ordered lunch at the Dine In side of the restaurant.<br> The lady that took my order said that we can take a seat and the order will arrive at our table within 8 - 10 minutes.Half an hour had passed and we still did not receive our order and noticed that people that were in the queue behind us had already started receiving their meal orders. My husband then decided to go and speak to the Manager and on his way he met a waiter and enquired with him regarding our order.He gave the waiter our receipt with the reference no and ten minutes later the waiter arrived with our meal that was stone cold. I was furious with the service and asked to speak to the manager. The waiter then took back the order to the kitchen and another 20 minutes had passed.He later he arrived with our meal that was now heated. In all of this time the manager never came through to meet us even until the time we decided to leave the restaurant. I am so highly disappointed with the service at Nandos in Gateway.
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)