POOR CUSTOMER SERVICE

Item: Nando's
Rating: 1
Author: Lizzy M

I am writing to formally complain about an order I placed at Nando's Vanderbijlpark last week Friday the 25 September 2026 , which to date — almost five days later — I have still not received.

Despite reaching out, neither Nando's nor Uber has taken accountability for this matter. My payment was processed and deducted, yet I have received no order, no explanation, and no resolution.

I am extremely unhappy with this level of service. This is poor customer service, and at this point, I feel as though I am being ****** of my money. If I did not receive my order, I do not understand why my money has not been refunded back into my account. No one is taking accountability for this situation.

I would like this matter investigated urgently, and I expect either the order to be fulfilled or a full refund to be processed without further delay.

Please treat this matter with urgency, as it has already been outstanding for too long.

Helpful (0)

Replies (1)

Lizzy M's updateReviewer Update

02 Oct 2026, 19:44

Thank you for your response, but unfortunately, I have been hearing the same promises for the past three weeks, with absolutely no meaningful action taken. At this stage, your assurances have become empty words because there has been no resolution, no proper follow-up, and no accountability. As a paying customer, I find this treatment extremely disappointing and unacceptable. I am requesting that this matter be escalated to management and that I receive a clear explanation of what has been done to resolve my complaint, along with confirmation of when I can expect my refund. Customers should not have to repeatedly chase a company for a resolution after payment has already been taken. I expect this matter to be treated with urgency and resolved without any further delays.

Lizzy M's update02 Oct 2026, 19:44

Reviewer Update