Poor Customer Centre Agent

This has to be the company with the worst customer service call centre. I called as I was having trouble placing an order online. The voice prompts advise you to place an order press 1 which I did. I then was direct to Thabo who was really really poor with assisting me. I explained that I am unable to place an order online and asked him what could be the issue. He's response was that he his not sure and maybe the store is not accepting orders, so I asked is that for the entire day and his response was not sure. Then he stated they could be offline, so I asked if he could check with store and his response was no, I need to re-dial and select option 2 to speak directly to the store ( option 2 follow up on existing order). My question is why do you have a customer centre when you don't want to help customer's ? Please re-train your staff on deal with customers and please change voice prompts.