NT
Noxolo T

1 reviews | Active since Mar 2009

06 Mar 2015, 11:46

Phathetic Service

Yesterday I bought a quarter chicken speacial in Century City with Wedges plain. It was during lunch time order no was 58 . When I arrive in the office wedges are peri peri and they are ice cold. I think they were taken from freezer but not warmed up or cooked.I was thinking the lady that was packing these wedges didnt she feel that they were ice cold. I phoned Century City Sello the manager promise to give me large wedges and it will be delivered at work if I am experiencing any problem I can call them not report on hellopeter and wedges were delivered. Guess what they were peri peri not plain. I give up on that Nandos. Another thing Mr Owner of Century city must employ more people to deal with peak hour/ lunch hour traffic as 10- 15 minutes waiting period became 40- 45 minutes.

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Replies (1)
Nando's
Nando's's reply06 Mar 2015, 12:36
Official
Hello tolashn,

Thank you for taking the time to submit your complaint through the Hello Peter website.

We have logged your complaint, with interaction number CAS - 60757

Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.

We encourage feedback and therefore are pleased that you have let us have the benefit of your views.

Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.

Yours Sincerely,

The Nando's Customer Care Team,
Customer Care: ***
Operations Hours:
Monday - Sunday, 10am - 7pm (Excluding Public Holidays)

Best regards,