KS
Kenny S

1 reviews | Active since Nov 2016

06 Dec 2017, 18:44

Pet allowed in shop

never in my life saw a customer allowed to walk inside the restaurant with a Pet. It was shocking!!!! and to make matter worse, this particular customer did not order take away, but it was a sit down order. This customer was allowed to finish his lunch while his dog (Pet) was sitting on her lap, i found it very annoying to realized that cashiers were aware of this matter and they didn't border to confront this customer, and I called for manager to come have a look, and all he did was to walk away without calling things to order. "this is pathetic"

0
Replies (2)
Nando's
Nando's's reply07 Dec 2017, 09:37
Official

Good day.

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

KS
Kenny S's update13 Dec 2017, 02:28
Reviewer Update
How long is it going to take your team to get back to me? it been a week already, none of you team member gave me a call.