1 reviews | Active since Jul 2015
Personal phone call during customer interaction
I went to the nandos in Gezina pretoria and the manager was taking my order. I went on the 26 april 2018 at around 11 am. While he was taking my order he decided to take a personal phone call and i had to wait for him to finish before he could complete my order. I asked him so nicely to please add extra sauce to my meal and since he was not interested in my business he somehow forgot. I was in Pretoria as my son was having surgery at the dental hospital and i wanted something to eat quick. I couldnt go back to the store and ask for my extra sauce. The spicy rice had burnt pieces of onion or maybe the rice was old. I am very disappointed and if that is how a manager treats customers.....that is sad. Im an assistant manager at a bank and i lead by example when dealing with customers as i want a customer to leave my branch happy and satisfied.
I think his name is rodrigo or something. I just wanted to place my order not listen to how the person must dial his wife at the gate to open.
Regards Kholo
Good day Kholofelo,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Good day Kholofelo,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team