1 reviews | Active since Aug 2011
Perfectly ****** by Nando's Springs!
Nandos Springs... Perfect *******!!! Last Friday 12 July 2019, I made a phone order for 2 platters and 3 soft drinks. I requested to split the slip but the cinsultant told me it can be at the store but the store NEVER picks up the phone. Now, the bill was split and upon payment, the 1st bill for R566 went through and the second for R440 went through but the consultant continued to try to bill it!!! TWICE... I got 2 no funds fees!. Then my colleague paid from his own account. I got charged twice for 1 platter.
I followed up with the bank on Sat and they saw the amount on their side but not confirmed yet hence I could not see it my side. I called Nandos and after 35mins conversation, the manager promised to follow up and call back. He did not!!!
On Mon evening, I went to the store only to find out nothing waa done. I argued with the manager for about 20mins with her stating "what's DONE IS DONE!" It is when I mention social media that she started to do something. She called the merchant and I had to wait for at least 40mins watching people enjoy their meals and smelling the good chicken...VERY PAINFUL as I was hungry. When she came back she tells me the consultant cannot find my transaction, I said that's impossible and I asked about other transactions... she said she has to call them again. At that point I was fed up, she promised to call me back during the night and I left. Imagine buying Mcdonalds after ****ling at Nandos chicken for an hour, but the fear/risk of losing more money :( She did call me to tell me that she can't find any transaction and I told her she is not looking at the correct data. All this was Mon night, 15 July. She then promised to call on Tues 16 July around 13h00, she did not!!! Tells you how low of a priority I am when overcharged and experienced banking fees and bad record.
This is totally UNACCEPTABLE AND NOT FAIR TO ME. Lots of things could be a reason but it is not on my part and it is very DISAPPOINTING that there's no reactivity from Nandos. I would now learn to enjoy McD than go spent my hard earned money [or get perfectly ******] at Nandos.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: *** Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)