dN
divesh N

1 reviews | Active since Sept 2015

07 Sept 2015, 14:18

pathetic till service

On Monday the 9th September I visited a Nandos branch at Signet terrace Lenasia.After placing my order I asked if there they could not put cheese on one of the burgurs, she rep**** by saying no its comes standard and as I was leaving to sit she swore in her language to the teller next to her about not having cheese and fortunately I could understand what she said in her lauguage.This Is such poor behavior from a lady who is serving customers As I confronted her she denied and the manager came towards us not even apologising for what his staff did .This is soo unfair to nandos because the staff members that serve the food are so welcoming and they really see to you in a very professional manner <br> The tellers name was Susan <br> I do demand some kind of output from this message <br>

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Replies (1)
Nando's
Nando's's reply07 Sept 2015, 16:02
Official
Hello divesh28,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)