Pathetic services at Nandos (Pavillion Mall)

Every time I go to this nandos its always something.

The first time I went to collect my meal as a takeaway I was told I can't bring my trolley in and I got to leave it outside. I completely understand about the space but I asked the waited who who situated at the door sanitizing. I asked her can you keep an eye on my teoley whole I run in an collect my oder she outright refused.

I then asked her should it go missing who is held accountable. She said she don't know with arrogance. I had to call for the manager and he even asked her why couldn't you just have went to collect the order inside. I was so furious and had requested my full refund. Because the manager apologized he got my food for me and I was on my way.

I try by all means to avoid buying from this franchise but it's convenience in the mall is what brings me back.

Yesterday I purchases the full chicken mean at 4h59. I sat 40 minutes waiting for my my meal. I even went across to get a coffee to sit and wait.

When I asked her why she's calling numbers above mine she responded to say my order is not out.

After querying several times even sending my husband it still weren't ready. I sat until I just couldn't sit anymore. When I got up to ask for myy refund she arrogantly told my your order is here. And has been here for a while. I have been sitting right infront of her and she was so arrogant to tell me that my food is there.

The service at this place is ridiculous and by far the worst I will never recommend it to anyone.

Be very careful about which staff you have to represent your business. I've never in my life experiences such rude and dispectful behavior.