1 reviews | Active since Oct 2012
Pathetic Service from Store Manager
We visited Thohoyandou this passed weekend, as loyal customers we waited since 8.45am till 9am when the store opened. We ordered a meal to the value of R435.70 which came with a free 2 litre cold drink, they did not have anything but Coke in stock as per the waiter Mashudu however we did purchase another 2 litre Coke. Unfortunately not everybody drinks Coke so we brought in a 2 litre Fanta G**** which was still sealed. The Manager (Rudzaan) was notified about this and approached us very rudely and abruptly telling us we cannot bring other drinks into the store, he then says we must close it and he is \confiscating"it until we are done. We refused for him to do this as his staff said they were out of stock ad we had already purchased two 2 litres in store which we were consuming. He then tells us that there is stock of other cold drinks but did not bring them to us. We find this service very pathetic and unacceptable as we are paying customers and service should come as second nature in this nature of business. We would like this matter dealt with and to be advised on a way forward. """
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS -62474 Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
Thank you for taking the time to submit your complaint through the Hello Peter website.
We have logged your complaint, with interaction number CAS -62474 Nando's Customer Care would like to take this opportunity to thank you for your valued feedback and would like to assure you that your experience has been noted and will be conveyed to our Senior Store Manager and Regional Manager.
We encourage feedback and therefore are pleased that you have let us have the benefit of your views.
Senior Management will be contacting you within 24 to 48 hours. Feedback will also be provided to you from Customer Care.
Yours Sincerely,
The Nando's Customer Care Team,
Customer Care: ***
