Pathetic service @ Nando’s waterfront

Worse service. Waited 45 minutes for my food and it didn’t come. All 5 tables around us who came AFTER received there food. When we asked about it they told us they thought we received it already. They then told us we will have to wait even longer for our food because they needed to make it still as they gave our order to someone else. I feel that this was really upsetting as we were starving and really looking forward to eating Nandos as we are regular customers. I am extremely disappointed as this was my 4th time at nandos waterfront and all 4 times I received pathetic service, they either get our order wrong or we don’t receive cold food.