Pathetic service and ******* from Nando's Bryanston

My experience with Nando's Bryanston has got to be thee worst ever. Whilst preparing for load shedding yesterday, we got onto the Uber Eats app and ordered from Nando's Bryanston. Order was a full chicken, 2 sharing sides, Festa fries and livers and roll combo. Order was delivered as usual later than specified and when I took the order inside and opened the bag, to our shock we found that Nando's forgot to give us thee entire chicken. The bag only contained the sides and roll and NOT THE FULL CHICKEN. We quickly tried calling the Uber and he told us that he only brings what he is given which is understandable and he reassured us that there was no other bag for us in his cart. He said he would come back, fetch the stuff we had and take it back and bring us our actual order. THAT DIDNT HAPPEN. We then started calling Nando's Bryanston, the number listed on google ie: *** goes to a call centre. every option for actually trying to sort a problem out did not connect us to anyone. However, the option for placing orders went through fine. We eventually got through to two different agents who said they could not help but would get someone from Bryanston to call us back. To no surprise, no one called and my family plus 2 guests went without supper. I will never support the awful franchise again neither will I ever stop at making sure they are shamed. I still dont have any feedback and no one has called me. Their store only opens in an hour from now. I want a full refund and a damn good explanantion on how the hell you could forget to put in one entire full chciken into my bag!!!!!!?????? Failure to do so will have me take further action on a much higher level. Order number: CHL6830