1 reviews | Active since Apr 2009
Pathetic service
<p>I placed a telephonic order for delivery on 2/12/2016 at 18H00. Small order. Was advised maximum 40-45 minutes. At 19H00 I still havent received my order. I phoned again and the lady I spoke to sounded surprised that I havent received my order. She then said it is on its way. At 19H20 only did my order arrive.</p> <p>I asked the delivery if the food is warm at least. He said they quickly popped the same chips into the fryer again to warm it. When we opened our food the chicken was cold. The wrap I ordered was cold. A person pays such a lot of money for good quality food and then you must wait 80 minutes for your order and everything is cold. This must be the worst service I have ever received from any food outlet. Even on the slip it stated "Target delivery 6H49pm" Just absolutely pathectic.</p>
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)
Was contacted by Nandos and the issue was resloved. Thank you
Was contacted by Nandos and the issue was resloved. Thank you