DA
Darika A

1 reviews | Active since Nov 2016

18 Nov 2016, 12:58

Pathetic Service

<p>Ever since there is new management at Nandos we get the worst service ever.When talking to staff they simply pout like they are doing us a favour.If we ask for extra sauce we hear that management does not allow it.We ordered a hot pot and wings with chips.The hotpot was dry and had one huge cabbage leave and chunks of tomato the wings were raw and hot instead of mild.I was once a regular at Nandos Rosebank now I will make sure I don't even let my enemy eat from there.As for Zanele please ensure that she is no longer at the front desk.Just so by the way common courtesy would be to greet your clients. </p>

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Replies (1)
Nando's
Nando's's reply18 Nov 2016, 18:03
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)