Pathetic service

I've never experienced such pathetic service at Nandos and it's not for the 1st time. I ordered food on the 18 December 2018 at 16:49:41 at Nandos Inner Court but I got my food at 17:45. Zanele took my order No communication was given to us interms of any delays what so ever by the cashier or chef. The online orders seemed to be a priority. Imagine if I was going back to work. I was soo irritated couldnt even ask for manager's name. If Nandos will carry on like this you'll lose customers