1 reviews | Active since Feb 2014
Pathetic service
After a long morning of shopping, myself and my husband decided to have a sit-down meal at the Nandos Cape Gate. We ordered 1 full chicken cut in 8, skinless, mild with extra sauce, 2 peri chips and 4 toasted Nandos rolls. I asked the cashier thrice if she rang up the chicken as skinless as we don't like the chicken with the skin on, nonetheless, we sat down, waited 25min for our food, which was already long, the entire order was wrong. The chicken had skin on with no extra sauce, the rolls were not toasted and the chips had no peri spice on it. This is the second time we having a bad experience at this Nandos. We sent the food back, and the waitress says it didn't say that on the slip. I went straight to the manager and he says we very busy, I said it doesn't matter your cashier need to check that they ringing up the order correctly, as I repeated myself thrice, which is not fair. I would like Nandos to replace this meal, as it was pathetic that we had to wait for our food so long and also the fact that the manager was of no assistance at all.
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)