NM
Neo M

1 reviews | Active since Sept 2016

28 Aug 2018, 15:09

Pathetic Service

On the 28th August 2018, myself and colleagues placed an order at 12h20 from the Croydon takeaway outlet. We waited 2 hours before our order got delivered. Their driver by the name of "Onesmus Wawelu only arrived at 14h46 with our order. And because we were very frustrated, we told him we would not be paying for the order as it was too late, he found the issue very amusing which was very infuriating as we were frustrated. This service is pathetic and to add to that, it's a struggle to get through to their telephone lines to check on orders placed. This is very disgusting as one of the staff told us that next time we should pick up the order instead of ordering for delivery. What is the point of have a delivery service if they will give us such a pathetic response. Son infuriated by your service.

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Replies (4)
Nando's
Nando's's reply28 Aug 2018, 18:00
Official

Dear Neo,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)


Nando's
Nando's's reply28 Aug 2018, 18:00
Official

Dear Neo,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)


Nando's
Nando's's reply28 Aug 2018, 18:00
Official

Dear Neo,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)


Nando's
Nando's's reply28 Aug 2018, 18:00
Official

Dear Neo,

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***

Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)