1 reviews | Active since Dec 2017
Pathetic service
I called Nando chilli lane to place an order for delivery at 12:30 and was advised my order would arrive at 13:20 also received an sms saying my order would come through at 13:20, at 13:45 my order was still not here and so I decided to call them back and find out what the delay was about and so I was advised the store manager would call me back, as promised she called me back at 13:50 and told me my order was on the way but at 14:20 my order was still not here bare in mine chilli lane is literally 5min drive away from my address, i called back the call center at 14:15 and was told the manager would call me back but as expected the manager didn't call back instead 10min later the delivery guy comes with out order not only was the meat burnt and dry but the didn't see the need to give us any cutlery or serviette or even sources for that mater, the chips were dry but we were expected to pay the full amount for such and the manager didn't bother to call me instead the driver says they are busy that is why our order took long, like that's reason enough to give a person such a service
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team