Pathetic service

This is definetly the last we ordered from nandos in verulam. I had originally called and placed an order for quarter chicken leg piece n chips upon receipt of the food it was a breast piece that was sent and not leg. Called an spoke to the manager and she said she will change it. Second time the delivery guy came through n guess wat? A freaken breast piece again! I called her n told her of this mistake again. She insisted i wanted a breast piece n was extremely rude. I asked her for call recordings cos im sure im not going off my head. If i had a breast piece why would i call n ask for another? Anyways by then my hunger died off. So i asked her to pls return my money n take the food back. I followed by asking for a head office number but they could only give me a call centre number for complaints. The call centre line was very bad so no use making a complaint there wen it wont even be acknowledged. I called back to take all the details down n asked for the contact number for the owner of the store which she obviously could not give me. This manager is a white lady n when i asked for her name she gave me a zulu name. I will never forget this pathetic experience n i hope nandos in vlm closes down so something good can acfually open up!