1 reviews | Active since May 2015
Pathetic Service
I have had it with Nandos Ormonde and their lack of taking correct orders!!!<br> <br> They never seize to amaze me with getting an order wrong and delivering the food after an hour, even when they say 45min which is still ridiculous when I live 3minutes away from them and pay for delivery. I buy food from this branch at least 3 times a week and will always have to hold my breath when the food arrives in hopes that everything is in order. <br> <br> I am not sure if the staff are not trained well enough on telephone etiquette nor taking correct orders, but the lack thereof is outrageous now. I cannot be paying for such service with not so much as an apology. <br> <br> Today, was the final draw!! After going over my order 3 times with the person that took my order... I waited for an hour 10 minutes and \lo and behold"my order arrived cold and wrong!!<br> <br> This has gone on too far.. I am utterly disgusted by this service!!!"""
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Thank you for taking the time to submit your feedback through the Hello Peter website.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za