NM
Naeem M

1 reviews | Active since Sept 2010

11 Aug 2017, 13:37

Pathetic Service

<p>Womans day 9 August 2017.Several of us decided to take our families to Nandos Norwood.The waiter took the order.The order took approximately one hour .The orders were in a mess .Incorrect spicing.Had to send back to the kitchen several times." Never go back there again"</p> <p>I asked the manger who was extremely rude and abrasive to give me the owners phone number he refused.</p> <p>The manger must be taught etiquette and how to deal with customers.Replace the manager.This is what happens when franchise owners hand their business to mangers that are totally ***********.</p> <p>"Nando's Norwood will never see me or my friends again "</p>

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Replies (2)
Nando's
Nando's's reply11 Aug 2017, 18:06
Official

There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday – Sunday, 10am – 7pm (excluding public holidays)

NM
Naeem M's update14 Aug 2017, 16:18
Reviewer Update

Received a call from Norwood Nnado's senior store manager. Apologised profusely and requested that I visit the store again. However thank you but never again.