1 reviews | Active since May 2015
Pathetic Service
<p>At 12h17 i called Nandos Manager called Chippo to order my meal. The manager had given me her number to call her directly to avoid the bad experience that I had previously with the call centre. She told me that she is getting someone to take my order as she was busy. I held on and she came back to me and said i should call the call centre. She is the one who told me that all the people who have had a bad experience with the call centre are now calling her directly and thier orders are perfect.</p> <p>i then called the call centre as the manager could not assist. i placed the order at around 12h20. </p> <p>At 13h15 i called the call centre to ask about my order. I got through to Tshepo Shabangu who was very rude and arrogant. I told him that I want his service and not attitute and that he must please cancel the order as he was not able to provide what i wanted. He laughed and hung up on me</p> <p>I don't know what is happening with service at Nandos. I love your product but a product without good service means nothing.</p> <p> </p>
Dear Mpho,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)
Dear Mpho,
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (excluding public holidays)