JI
Jade I

1 reviews | Active since Oct 2015

12 Oct 2015, 12:04

Pathetic Restaurant!!!!

on the weekend (Saturday 10/10/2015) i went to nandos and order 1 pita with a slice of cheese and 1 halloumi &sweet chilli pita, after waiting for a long time, i get home and see it was just plain pitas, i tried calling but the line just stayed busy which frustrated me more because now i had to waste my petrol to go back there. i called the manager and told her and told her i dont want these pitas i want new pitas, and she still had an attitude and said she will do that. after waiting AGAIN she gave me the correct orders, but again it was not correct, when i got home there was no sweet chili sauce just halloumi. this place is so pathetic coz they cant even redo a simply order. was i suppose to actually open up and check inside the pita that it was correct before leaving???? i pay for the correct orders not what they think is right, i was so angry i threw it in the bin because AGAIN it was NOT what i ordered and paid for and i had to waste my petrol driving up and down. i will NEVER EVER go to this useless place again and i will inform everyone about how useless they are.

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Replies (1)
Nando's
Nando's's reply12 Oct 2015, 13:05
Official
Hello jade1412,

There's more to Nando's than delicious PERi-PERi chicken. Although that's a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.

We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers' expectations.

We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken's tail.

PERi-PERily yours,

The Nando's customer care team

Customer care: ***
Operating hours: Monday - Sunday, 10am - 7pm (excluding public holidays)