Pathetic, just Pathetic

#Order 6068

Terrible service, food and communication from this branch Ordered the food at 18:16pm, order was due at 18:56, 40mins is still a bit long but unstandable as their drive through takes 5mins at the window and you're done

And I only live 2.4km from the branch (it is their delivery service not Uber eats or MRD)

Order only arrives at 19:58, when we call the branch the lady says she will call the driver and call us back in 5min 13mins later we call back and still no feedback Eventually calls back to say the driver left at 18:50 which was 40mins ago, not sure where he is and not contactable (information that does no good) They will make another order and send it "If" another driver comes back. And when asked if there isn't a driver that comes back, she says I don't know.

Eventually the driver calls and says his been trying to contact me for awhile A LIE!!! As my phone was in my hand the entire time trying to figure out where the order is. I Get to the driver and ask him to show me his call log and there's only a single call going out to me which was to tell me he is at the gate.

Take the food up to eat and the chicken is still uncooked and wrong flavour Which is the last thing anyone wants to see after waiting that long. A total turn off!!

You guys really compromised price over quality and service! In the current affairs that's going on, many restaurants would appreciate and be efficient for business But Nandos just don't care.

You can do millions of Rands in advertising But word of mouth is the best And you definetly won't be getting a positive one!

Do not contact me for feedback to resolve the issue or a refund!! Even if it was free I wouldn't eat at this branch again I DO NOT WANT TO HEAR ABOUT NANDOS MALL@REDS EVER AGAIN!!