PATHETIC AND DISGUSTING

This afternoon (10th Dec 2017 at 14h00) I placed an order over the phone for collection as we were in the area doing some shopping. As usual we opted for Nandos as our meal of choice as we are regular customers at the Horizon View store and really enjoy the food. Upon our arrival at the store there was a power failure and the waiting time was affected which was not a problem. Given that we have never been to this store before we expected the same quality that Horizon View provides, sadly this was very disappointing given that the entire floor by the waiting area was flooded and there was a filthy bucket standing in the middle of the floor catching rain water that was leaking in the roof. After paying I received my food and proceeded back to my vehicle to leave after the waitress confirmed that everything I ordered was in the brown bag. Again, we are regular Nandos customers (records available as proof of all prior purchases etc) and never had any problems with orders prior to this. When I opened the bag to eat one of the Perri Wedges I noticed that my chicken order was wrong - I specifically ordered a half chicken, both breast portions, extra hot and very well done (as per my usual orders) but the content in the chicken bag was 1 breast and 1 leg. This was not the end of the world as mistakes do happen and we understand that staff work long hours at such establishments and we admire them for doing such so that we can enjoy the delicious food. I took the chicken back into the shop and requested that they exchange the leg with a breast as per my order. The waitress behind the counter took my bag of chicken and chucked it out onto the griller. She then took breast portions from the same griller and smothered them in sauce and put it back into a bag - at this point a male staff member came to the front and asked what was going on with my order and the waitress gave him the bag with the new chicken pieces and he handed it to me. I then checked it there and saw that it was both breast portions. We left the store and the area and came home to unpack the vehicle and have our delicious meal. Upon removing the chicken we noticed that the chicken was still raw and smothered in sauce - the most disgusting and nauseating feeling ever. Raw chicken is not what I ordered - I specifically ordered very well done chicken (as per my slip and order confirmation). We called the store directly 6 times but there was no answer. We then called the customer care number and a lady by the name of Khanyisa answered and assured us that the manager of the store will contact us back within 10 minutes - not even a minute later the same lady, Khanyisa, called back to my cell phone and asked me "Is this Nando's Roodebasin?" to which I rep**** "No, I just called you to lodge the complaint". 15 minutes later still no returned call from the manager or Khanyisa so I called the customer care number again and Khanyisa answered again only to inform me that she cannot get hold of the store. I then asked her to please keep my details and have someone call me back as this is not acceptable. Khanyisa then asked if I can't take the food back to the store to which I said no as I stay quite a distance from the store and will not be able to do so. Complaint Ref Number 174338. This is very disappointing and sad - we have never experienced anything this purposely neglected at any other Nandos Store. Why was the waitress working with the chicken on the griller while the guy that does the grilling was standing rite next to her? And now that I think about it, she did not even make use of the sanitizer before handling my food?!?!?!? The store was not that busy and I am sure CCTV can confirm my story if there is any CCTV coverage in the store at the collections / grilling area?