KM
Kalin M
1 reviews | Active since Aug 2011
26 Jul 2020, 12:12
Pathetic, accepted my order and never delivered and still charged me.
Ordered Nandos on the app from Nandos leaping frog on the 19th July. My order never arrived. Tried calling and the call centre was closed and restaurant direct line just rang. To date I have not received a call and you have still charged my credit card for food that was never delivered. Pathetic, restaurant did not even have the decency to call me if they were not able to deliver my order. I could have made other arrangements for food if they had the decency to notify me they were unable to deliver my food. I went to bed without having dinner that night as all other restaurants and shops were closed. Order number 4994/469760.
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Nando's's replyOfficial
26 Jul 2020, 20:11Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09 am – 10 pm (Including public holidays)
Nando's's reply26 Jul 2020, 20:11
Official
Good day
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09 am – 10 pm (Including public holidays)