1 reviews | Active since Jan 2014
PATHETIC
Had an awful experience at Nandos Mall @ Reds. Called the customer care line to log a complaint, the manager called me the next day to basically say he is apologizing because he has to. I was advised someone higher will contact me , no one did. I called the line again and complained again and was advised the area manager will contact me. It’s been weeks and I have received no feedback and no resolution. Our order was beyond terrible, part of the order was wrong , the food was cold, we received no cutlery, food was received in dribs and drabs, but worst of all I ordered lemon and herb strips for my 1 year old, after waiting forever the waitress brought the strips and I asked if it’s lemon and herb and she said yes. I gave a piece to my baby only for her to start screaming hysterically.. they gave me mild for a BABY!!! We asked for water about 6 times and never received it . We have never had such an awful experience at a Nandos
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)