1 reviews | Active since Oct 2009
Pathectic Service
I moved into my new place on Saturday, My hubby and i were extremely hungry and it was late so we called and order Nandos, whilst on the phone i specifically gave instruction to be contacted by the delivery person before delivery is made, i also enquired about the estimated delivery time. I was told il be called and my food should arrive at about 8:45pm. At 8:30 the door gets banged on and when we open the door, there stands the delivery guy with a whole lot oof attitude saying his been waiting for more than 10 min, its not even 8:45pm so how are we to blame also we never go any call so how were we supposed to know. We paid for the food and even tipped him and he left. After he left i opened the packet only to find cold food that was toppled over into the packet. We ended up throwing it away and going out to Mcdonalds to get food, what an inconvenience and waste of our money. This is just unacceptable. I will be telling everyone i know about my experience. Nandos service is gone down the drain.
Dear Whaida
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
Dear Whaida
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)