1 reviews | Active since Sept 2013
Paid for Online Order never delivered
Nandos Chilli Lane is the worst. We placed an order online for delivery yesterday @ 17:59 and ETA was set for 18:50, yesterday, 15 Dec 2021. We are still waiting, today is 16 Dece 2021 @ 19:00.
We called 4 times ***) yesterday with no luck. Even after going through the option to place a new order, Gugu from the call centre tried to put us through to customer care, we stayed on the line holding for more than 20min, no pick up.
I requested the invoice for the order through the online profile and upon receipt I emailed it to *** with the query. This is email hasn't got even an automated acknowledgment of receipt of the email nor have we received a manual response.
Having moved to a new home with a family that loves Nandos and have a wonderful experience from the Rosebank and Parktown North branches over the years, this wasn't expected and is appalling to say the least.
We asked for a refund since the order was paid for.
I still haven't heard from you nor have I received a response on the email sent with the invoice of the order I paid for that was never delivered. I requested for a refund, that is you credit my card used to pay for the order.
I still haven't heard from you nor have I received a response on the email sent with the invoice of the order I paid for that was never delivered. I requested for a refund, that is you credit my card used to pay for the order.