CH
Chrystal H
1 reviews | Active since Jul 2016
14 Jun 2019, 19:27
Paid for food which we did not get! Disappointing service from Nandos
Hi. Myself and my dad had just been at your Nandos branch in Belgravia road Athlone. We had a birthday celebration and bought super. Our order number 468 and we had spend R498 on what we thought would be a good meal. We drove back home and to our disappointment our order was not even full! We had purchased 2 full chicken meals +4 sharing. We paid for all the food but dis not get all our food! Only 2 sides were given and even our garlic rolls were not in the bag. The 2 spinach was not in the bag...1 wedges... 1 chips... and 1 vegetables were short. I thought ok.. no probs we can just call the store and uniform them. So i called multiple times and no one answered. Everytime i call i choose option 2 and stay on hold...the phone rungs and then the call is cut. Then my dad tries calling the call centre and the lady then just transferred us to the store... guess what... same thing happens... so i bday celebrations were spoilt. I never had a problem with this store but now I am so disappointed!! I hope when u guys read this review you will realise that you are wasting peoples time and money!!!
Helpful (0)
Replies (5)0
Replies (5)
Nando's's replyOfficial
15 Jun 2019, 14:46Good day Chrystal
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
Nando's's reply15 Jun 2019, 14:46
Official
Good day Chrystal
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 09am – 10pm (Including public holidays)
CH
Chrystal H's updateReviewer Update
17 Jun 2019, 22:11So your store manager called me Saturday. Yes.. she made me feel like im lying... the more i told her what food was not in my bag the more she told me that she can see the food being put in the bag on her camera and her staff will never make such a mistake. I tolerated this **** she was saying..even asked me what i was wearing when u came into the store...now she made me feel like an idiot. She told me that just to keep the peace she will replace my wedges. I almost wanted to swear at her..but im not that type of person...so i laughed and told her to call me back the Sunday. I felt like **** coz she was making me out to be lying. So i waited for her to call yesterday and i waited for her to call today because i wanted to tell her how i felt. However she never called as she promised. Well... my complaint still stands as a complaint not resolved. And your services still sucks! Goodbye to a loyal customer
CH
Chrystal H's update17 Jun 2019, 22:11
Reviewer Update
So your store manager called me Saturday. Yes.. she made me feel like im lying... the more i told her what food was not in my bag the more she told me that she can see the food being put in the bag on her camera and her staff will never make such a mistake. I tolerated this **** she was saying..even asked me what i was wearing when u came into the store...now she made me feel like an idiot. She told me that just to keep the peace she will replace my wedges. I almost wanted to swear at her..but im not that type of person...so i laughed and told her to call me back the Sunday. I felt like **** coz she was making me out to be lying. So i waited for her to call yesterday and i waited for her to call today because i wanted to tell her how i felt. However she never called as she promised. Well... my complaint still stands as a complaint not resolved. And your services still sucks! Goodbye to a loyal customer
CH
Chrystal H's updateReviewer Update
17 Jun 2019, 22:16And to the lady who called me on Saturday... let me tell you something... Treating customers fairly (TCF) is a big part of the industry that you are in. I suggest you fami****ize yourself with said concept. Not everyone is as tolerable
CH
Chrystal H's update17 Jun 2019, 22:16
Reviewer Update
And to the lady who called me on Saturday... let me tell you something... Treating customers fairly (TCF) is a big part of the industry that you are in. I suggest you fami****ize yourself with said concept. Not everyone is as tolerable
Nando's's replyOfficial
18 Jun 2019, 10:19Dear Chrystal
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Regards
Nando's's reply18 Jun 2019, 10:19
Official
Dear Chrystal
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 9am – 10pm (Including public holidays)
Regards
CH
Chrystal H's updateReviewer Update
21 Jun 2019, 09:19Good morning
I just want to Thank management of Nandos Athlone branch for the services I have recieved. Specifically Muneeb. Sir... you are a great manager and many can learn from you. You handled my complaint with the utmost professionalism and understood the reason behind said complaint as opposed to making assumptions. Well done to you and I thank you.
I just want to Thank management of Nandos Athlone branch for the services I have recieved. Specifically Muneeb. Sir... you are a great manager and many can learn from you. You handled my complaint with the utmost professionalism and understood the reason behind said complaint as opposed to making assumptions. Well done to you and I thank you.
CH
Chrystal H's update21 Jun 2019, 09:19
Reviewer Update
Good morning
I just want to Thank management of Nandos Athlone branch for the services I have recieved. Specifically Muneeb. Sir... you are a great manager and many can learn from you. You handled my complaint with the utmost professionalism and understood the reason behind said complaint as opposed to making assumptions. Well done to you and I thank you.
I just want to Thank management of Nandos Athlone branch for the services I have recieved. Specifically Muneeb. Sir... you are a great manager and many can learn from you. You handled my complaint with the utmost professionalism and understood the reason behind said complaint as opposed to making assumptions. Well done to you and I thank you.