Packing takeouts incorrectly

My husband and I are regular customers at the Nando's Rosebank branch. When we first started visiting the branch, standards were a lot higher. When we requested extra sauce on our chicken, we got it (recently we've been getting a lot of dry 1/4 chicken pieces even when we requested that it has sauce poured over it). Previously, we were asked what portion we wanted- leg or breast. Now we are not, and when we forget to mention it, we are given leg portions by default, having to ask them to change it to a breast portion for us. There've also been a lot of burnt grilled chicken pieces.However, while these are the general concerns I've had after my recent Nando's visits during the year, what has finally spurred me to complain about service at this branch is an incident that took place two weeks ago. I ordered the Winter Warmer special. On my way home, I noticed dampness on my clothing and a hole in my paper bag. The paper bag had soaked through thanks to the Chicken Livers box being placed sideways and all the sauce pouring out. Butter was placed at the bottom of the bag and the hot food on top of it melted the butter so that all of it leaked onto my clothing. I find this unacceptable!