1 reviews | Active since Nov 2019
Over 2 hours waiting for delivery from a restaurant that is 10km away
I placed and order at 18:20pm on the 5/10/2022 at Nandos Columbine Square. The franchise is 10km away from where I live.
I called the restaurant at 19:45pm to enquire where my order was, no one could locate the order till I was requested to speak to the manager. She informed me that they requested another driver to deliver which I don’t know why it should be my problem when no one even bothered to call me when delivery time lapsed.
When I wrote this review it was 20:50pm and still no order at the time. I am not even sure whether I should stay up all night or what.?? No call to explain the delay since my call at 19:45pm till now. This proves that when she said earlier that she sent a driver it wasn’t true because I am still waiting.
Money taken but no food 😞
Below is the confirmation SMS: “Ola! Your order from Columbine Square is in the kitchen & should be in your hands around 19:10. Order number ***. For queries: ***0”
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer Care: ***
Operating hours: Monday – Sunday, 9am – 10pm (including public holidays)
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer Care: ***
Operating hours: Monday – Sunday, 9am – 10pm (including public holidays)