1 reviews | Active since Aug 2013
Organise for a COLLECTION and they Deliver
I organised for a collection of and order at the Greenstone hill branch for a certain time and they deliver it to my street address and hour early. When speaking to them I asked them if I could collect and they said yes its not a problem and the next minute the food was delivered.<br> Told the driver to take the food as its too early its going to get COLD,<br> Phoned the delivery service and the manager said that they will make new food. <br> <br> Left to collect my food and speaking to the manager of Nandos he said Sorry we never made new food we kept your food one side an hour... so now I have to give guest of the company COLD food. How disgusting can one be and he refused to give me new food he said sorry this has already been made you must take the cold food.<br> <br> Portia at the delivery service said that its not problem to collect she will make arrangements. WELL CLEARLY SHE DIDNT AS THE FOOD ARRRIVED AT MY BUSINESS ADDRESS, Portia also said that that she didnt have my address. so does NANDOS actually know what they are doing.<br> They are USELESS and clearly cannot be in the business of taking order and listening to instructions!!!
Thank you for taking the time to submit your feedback through the Hello Peter website.
We have logged your interaction with CAS-59922-PM007F assigned.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
Thank you for taking the time to submit your feedback through the Hello Peter website.
We have logged your interaction with CAS-59922-PM007F assigned.
At Nando's we have always placed great emphasis on customer care and it is for this reason that we will go to any length to ensure customer satisfaction.
We strive to deliver a top quality product and outstanding service. So when we have a lapse in quality such as the one you have brought to our attention, we panic!
Your opinion means the world to us, and we have to regain your favour! To this end, we have informed the relevant restaurant of your unsatisfactory experience and their manager is looking into it.
That manager will get back to you within 48 hours to explain what went wrong.
In the meantime, we extend our apologies for the inconvenience caused and look forward to making good in your eyes!
Regards,
Nando's Customer Care
Customer Care: ***
Operations Hours: Monday - Sunday, 10am - 7pm
Website: http://www.nandos.co.za
