1 reviews | Active since Jan 2017
Orders Mixed Up
<p>Today, I had lunch between 12 and 1 at Nandos Canterbury Crossing in Randburg. I ordered 2 x Veg & Haloumi wraps. 1 sit down and 1 take away for my colleague. After returning to the office and giving my colleague her lunch, after her first bite, the wrap was actually chicken instead of veg and Haloumi. I was really dissappointed with the order and immediately called the branch at 13:15 but was diverted to the Nandos call centre as the lines were down. I spoke to Pat, who took all my details and advised he would get the branch manager to contact me. It is now after 3: 15 pm and no one has contacted me. My colleague did not have lunch as yet and considering she is a vegetarian I am really dissappointed with the service from Nandos especially after ordering regularly from this branch.</p>
Dear Melissa
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)
Dear Melissa
There’s more to Nando’s than delicious PERi-PERi chicken. Although that’s a big part of it, we also like to ruffle our feathers about the exceptional experience we create on the whole at our restaurants across South Africa and the world.
We would like to thank you for taking the time to submit your feedback to us through the Hello Peter website. Any comments we receive, both good and bad, give us the opportunity to improve the quality of our service so that it meets both our high standards and our customers’ expectations.
We have directed your feedback onto the relevant team who will get back to you in two shakes of a chicken’s tail.
PERi-PERily yours,
The Nando's customer care team
Customer care: ***
Operating hours: Monday – Sunday, 10am – 10pm (including public holidays)