Ordered food at 11:55 and 12:59 and STILL NO DELIVERY!!!!!!

We ordered lunch at 11:55 and the driver got lost because the Bruma branch took down the wrong delivery address. Then the driver is coming back after going back to the branch and being on the phone explaining our address is wrong. Now it is 13:00 and we still haven't received our lunch. I am Diabetic and haven't eaten my lunch because it still isn't here! Then I phone the branch to speak to the Floor manager which doesn't care. The driver she says left 5 mins ago. Doesn't know my name or order name but makes this statement. When i say if I don't get my food Nando's will remake and deliver and it will be no charge. She doesn't even care. Doesn't help to make the problem solved. So I said I will contact Hello peter and complain and she was like okay. Thank you Nando's if that food comes being 2 hours late its is going to taste terrible!!!