Order Not Up To Standard

I am on a Coca-Cola project in Bloemfontein and yesterday on the 29 October 2017 I ordered a supper meal of a full chicken and three sides. The order was placed by City Lodge Bloemfontein. My need was the chicken be cut into two halves where the other is lemon and herb and the other was a hot.

On receiving the order the delivery was wrong and the chicken was all hot but I requested it be as per order. I then received a call from Mr Delivery where they told me when the order is out they cannot change it. I asked them to cancel the order as I do not need it anymore. I then received a second call saying that they will not accept the order and by that time the delivery was at my door within 10 minutes of the original order, They now delivered the order in two packets with a hot sticker for one packet and the other without the sticker.

I signed for the order assuming that it was a lemon and herb as well as hot. When we ate the chicken this was a disgraceful to eat and tasted awkward, the chicken t was washed from hot to try and make the order but they did not heat it an the skin was oozing water when removed because it also tasted not grilled.

I then called Nandos and the manager told me that she threw away the chicken personally and did the order. She did not know that Mr Delivery has already called me twice. She insisted that the chicken was fresh and that was not my argument but the flavor was and I am a Nnandos customer for years.

Please can someone explain to me how long does it take the order to make and why the second one is shorter that the first when they tell me they will not accept.