Order Not Delivered

I made an order at 17:48 on the 25th of August and I have not received my order. An order confirmation sms was sent with the order number Ola! Your order from BrackenHurst is in the kitchen & should be in your hands around 18:35. Order number ***. For queries: ***

I tried to call Nandos Brackenhurst to track my order and the phone rings to no avail. No communication was sent with regards to there being a delay with the order and I received nothing that I ordered